Great Lakes Customer Service: What It Can Do and How to Contact

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Excellent Lakes College Corp. is just one of nine companies that service federal funding financial obligation by gathering as well as tracking repayments. If Wonderful Lakes is your trainee financing servicer, right here’s what it can aid you do.

  • Register for online accessibility to your account. When you have gain access to you can speak to Great Lakes, gain access to your regular monthly payment statements and also pay costs.
  • Enlist in autopay. Wonderful Lakes can deduct your payments automatically from your savings account. Enrolling in autopay will reduce your rates of interest by 0.25%.
  • Sign up for income-driven repayment. You can request income-driven payment, which limits your pupil car loan settlements to a percentage of your revenue, by finishing a paper type with Great Lakes. (You can apply online on and then recertify your earnings annually online also.)
  • Refine deferment as well as forbearance demands. Fantastic Lakes can aid you temporarily stop making payments or lower your repayment amount if you certify. This assists you remain in excellent standing to stay clear of default. Yet during any type of durations of deferment or forbearance, passion can continue to construct.
  • Refine monthly payments and additional settlements. Wonderful Lakes will track and also accumulate your settlements. If you wish to make extra repayments, you can advise Wonderful Lakes (online, by phone or by mail) to use added settlements to your present equilibrium. Or else, it may use the added total up to next month’s repayment instead.

” MORE: Student financing servicers: That are they and also what do they do?

Your lending servicer is appointed by the UNITED STATE Division of Education when your lending is paid out to your college for the very first time. The name of the firm sending you a federal lending bill every month is your servicer. If your car loan settlements haven’t started or you’re uncertain which company is your servicer, visit to My Federal Trainee Aid to discover.

Servicers are there to help you, yet they might supply options that are best for the firm, not the borrower. That suggests they can’t alter exactly how settlements are processed and also might not suggest one of the most valuable payment choice for you. It’s most important to recognize your settlement alternatives so you can understand the best inquiries to ask.

Am I stuck to Excellent Lakes up until my lendings are repaid?

Car loans are sometimes transferred from one servicer to an additional by the Department of Education.

You’ll be alerted if this occurs as well as you’ll take care of repayments with the new servicer. All servicers provide the very same alternatives and also programs, yet customer service may vary from one to another.

Otherwise, you are likely to stay with Excellent Lakes unless you act to switch servicers. Use this device to find out what might work for you.

How to get to Fantastic Lakes customer care Great Lakes call number: 800-236-4300

Great Lakes hrs of procedure: Monday– Friday 7 a.m. to 9 p.m. CT

Great Lakes address for car loan payments:

ED-Held Financings Processed and Serviced by Great Lakes Dept of Education And Learning

P.O. Box 530229

Atlanta, GA 30353-0229

Lender-Held FFELP Car Loans Refined and Serviced by Great Lakes

Great Lakes P.O. Box 3059

Milwaukee, WI 53201-3059

Great Lakes address for general communication:

Great Lakes

P.O. Box 7860

Madison, WI 53707-7860

Great Lakes internet site:

Great Lakes e-mail: Full the online type or e-mail [

email shielded] Fantastic Lakes social channels: Great Lakes Facebook & Great Lakes Twitter How to complain about Wonderful Lakes

If you’re having problem with Fantastic Lakes that you have actually been incapable to fix, start by submitting an issue straight with its ombudsman. It’s the servicer’s greatest customer service office. Call 866-348-0708 or e-mail [email secured]. You can also log in to your Wonderful Lakes account to submit a problem.

If your problem goes unsettled, you can also make issues about Terrific Lakes to:

  • Federal Student Help Comments System.
  • Your state attorney general’s workplace.
  • Your state consumer defense office.
  • Your congressional rep.

Make certain to maintain records of conversations you have, consisting of the day, time and client service agent you spoke with. Maintain duplicates of any type of letters, expenses or e-mails about your account.

How to settle a disagreement with Terrific Lakes

If a problem does not aid, you can contact the Federal Pupil Help Ombudsman Group. This technique needs to be utilized just as a last hope, states the government student aid office. Total all information on the Ombudsman Information List prior to calling. When you’re ready to connect, below’s exactly how to get in touch:


By mail: UNITED STATE Department of Education

FSA Ombudsman Group

P.O. Box 1843

Monticello, KY 42633

You can likewise connect to a student loans not-for-profit such as The Institute of Pupil Loan Advisors, which offers totally free dispute resolution.

The 9 government student loan servicers

Discover more regarding each of the government lending servicers, including what they can do and how to call.

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